📦 Delivery Policy

This Delivery Policy explains how Elyxir.gg ("Elyxir," "we," "us," or "our") fulfills and delivers digital products, digital services, and related order-based offerings purchased through our website.

By placing an order with Elyxir, you agree to this Delivery Policy in addition to our Terms of Service and any product-specific terms or instructions shown at checkout or on the applicable product page.

Elyxir primarily provides digital products, digital services, and other electronically fulfilled offerings. No physical shipment is required unless expressly stated otherwise on the relevant product page.

Delivery methods may vary depending on the specific product, game, platform, account requirements, region, stock availability, queue conditions, or other operational factors.

Any delivery time, estimate, window, or turnaround displayed on the Site, in support communications, or during checkout is an estimate only unless Elyxir expressly states otherwise in writing.

Actual delivery times may vary due to factors including:

• product availability or stock conditions;
• order volume or fulfillment queue;
• customer responsiveness;
• accuracy and completeness of customer-provided information;
• game, platform, publisher, server, or account limitations;
• technical issues;
• fraud, payment, or verification review;
• force majeure events; or
• other circumstances beyond our reasonable control.

Elyxir does not guarantee that all orders will be completed within any specific estimated time unless expressly stated.

To enable fulfillment, you must provide all information reasonably required for delivery, including any requested account details, character details, server details, platform details, in-game information, contact information, or other required instructions.

You are responsible for ensuring that all submitted information is:

• accurate;
• complete;
• current;
• authorized for use by you; and
• sufficient to allow delivery.

If you provide incorrect, incomplete, outdated, or inconsistent information, delivery may be delayed, paused, refused, or canceled.

Some orders require your active cooperation, presence, availability, or response in order for delivery to be completed. If you are unavailable, unresponsive, or unable to meet delivery requirements within a reasonable time, Elyxir may delay, pause, reschedule, or cancel fulfillment as appropriate.

Where customer action is required, delivery obligations may be suspended until the required information, access, or cooperation is provided.

Orders may be subject to fraud screening, payment review, security checks, or other verification procedures. During any such review, Elyxir may hold, delay, or pause delivery until the review is completed to our satisfaction.

If delivery cannot be completed because of customer error, inaccessibility, non-responsiveness, refusal to cooperate, account restrictions, platform limitations, inaccurate details, or other customer-side issues, Elyxir may:

• attempt redelivery within a reasonable period;
• request updated information;
• place the order on hold;
• cancel the order; or
• apply the applicable refund rules set out in our Refund Policy or Terms of Service.

An order may be considered delivered or fulfilled when Elyxir has completed the digital transfer, in-game transfer, service completion, account crediting, access enablement, or other applicable fulfillment step associated with the purchased product or service.

Delivery may also be deemed completed where Elyxir has taken the necessary steps to fulfill the order but completion is prevented by customer-side delay, inaction, inaccessibility, or failure to cooperate.

All products and services are subject to availability. Elyxir reserves the right, in its sole discretion, to refuse, limit, delay, or cancel any order where necessary, including where:

• the product is unavailable;
• pricing or listing errors occurred;
• the order presents fraud, abuse, or compliance concerns;
• fulfillment becomes impracticable;
• delivery requirements cannot be satisfied; or
• the order violates our Terms of Service or other policies.

Where appropriate, any refund for a canceled order will be handled under the applicable refund rules.

Elyxir is not responsible for changes in external conditions that affect delivery or use of the purchased product or service, including game updates, platform actions, account restrictions, publisher changes, connectivity issues, service interruptions, or third-party system changes.

If you have a delivery-related question or believe there is an issue with your order, please contact us promptly through our support channels.

Email: support@elyxir.gg
Phone: +1 (510) 899-9981

We may update this Delivery Policy from time to time. Any updates will be posted on this page with a revised "Last Updated" date. Continued use of the Site or purchase of products after an update constitutes acceptance of the revised policy.